Privacy Policy

 

Privacy Policy

Evive Brands d/b/a Grasons Estate Sale Services and its affliates (“Grasons” or “We” or “Company”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). 

This Policy applies to Grasons and its parent and affiliates and describes the types of information we may collect from you or that you may provide when you visit the Website http://www.GrasonsFranchise.com/, any of its sub-Websites (hereinafter together referred to as “Website” or “Website”) or otherwise interact with us, and describes our practices for collecting, using, maintaining, protecting, and disclosing that information. This Policy is not meant to apply to any Websites or Grasons Estate Sale Services owned or operated by a franchisee of the Company. All Grasons Estate Sale Services franchised locations are independently owned businesses and use of a franchised Grasons Estate Sale Services franchised location, and any related Website shall be governed by the franchisees’ respective privacy policies.

The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our Website and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs. This Policy may change from time to time (see Policy Changes). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

This Policy applies to information we collect:

  • On the Website.
  • In email, text, and other electronic messages between you and this Website and/or us.
  • Through information you may provide to us in your franchise application.

This Policy does not apply to information collected by any third-party Websites that are not owned or controlled by Grasons Estate Sale Services, including through any application or content (including advertising) that may link to or be accessible from or on our Website. Please be aware that we are not responsible for such third-party service providers’ privacy practices or contents. Therefore, Grasons Estate Sale Services advises you to be aware when you leave our Website and to read carefully the privacy policies of such third parties.

ARBITRATION CLAUSE NOTICE

Please note that this Policy is subject to an arbitration provision, requiring you to arbitrate any claims you may have against Grasons Estate Sale Services on an individual basis. Arbitration on an individual basis means that you will not have, and you waive, the right for a judge or jury to decide your claims, if any, and that you may not proceed in a class, consolidated, or representative capacity.

What Information Do We Collect and How We Collect It.

We may collect several types of information from and about users of our Website.  When you visit our Website you may provide us with two types of information: personal information you knowingly choose to disclose when you provide it to us, and automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.

Personal Information You Choose to Provide

For example, you may need to provide the following information:

  • Name
  • Website URL information
  • Email address
  • Home and business phone number

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Website Use Information

Similar to other commercial Websites, our Website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”), web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) and Web server logs to collect information about how our Website is used. We use third party tracking services such as Google Analytics and Facebook and Facebook analytical pixels that use cookies, pixels, and web beacons to collect bit personally identifiable information as well as aggregated and anonymized data about visitors to our Websites. We use third party tracking services such as Google Analytics and Facebook and Facebook analytical pixels that use cookies, pixels, and web beacons to collect bit personally identifiable information as well as aggregated and anonymized data about visitors to our Websites. This data may include usage and subscriber statistics, browsing activities, page views, and other information regarding your interaction with the Website. Detailed collected information can be such as the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website, audience location, audience engagement, mobile traffic behavior, traffic sources, social media traffic, Website content trends, page bounce rates, Website search behavior, events and funnel visualization.

Certain areas of our Website, including our social media accounts, contain information supplied by users and others. If you submit user content to our social media accounts, you acknowledge that the content will be publicly available. Please do not submit any information to the social media accounts, including personally identifiable information, that you do not want to make public. We are not responsible for comments, advice, reviews, information, or any other posting made by you, other users or third parties in these areas. We do not have the obligation, but we reserve the right, to review content posted in public areas, including to our social media pages, and to delete or edit them, for any reason, at any time.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Website. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Website by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?

We use Website browser software tools such as cookies and Web server logs to gather information about our Website users’ browsing activities, in order to constantly improve our Website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our Website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

How Do We Protect Your Information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Your browser or device may offer You a “Do Not Track” option, which allows You to signal to operators of Websites, web applications, mobile applications, and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time or across different Websites or applications. This Website does not support Do Not Track requests at this time, which means that We or our analytics providers or other third parties with which We are working may collect information about Your online activity both during and after Your use of the Service. If at any time You would like to opt out of online tracking or behavioral advertising, please contact us at franchisesales@grason.com.

Communication Opt Out

If you wish to opt out of receiving offers directly from Grasons, you can unsubscribe by following the opt-out instructions in the emails that they send you located at the footer of the communication. We can be reached by postal mail at 18281 Gothard St #203, Huntington Beach, CA 92648, or by phone at 844-802-8424. You can email us at info@grasons.com with questions, comments or suggestions.

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Website traffic patterns and related Website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Websites Linked to Our Website?

We are not responsible for the practices employed by Websites linked to or from our Website nor the information or content contained therein.

NO INFORMATION FROM CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13: (i) do not use or provide any information on this Website or on or through any of its features, (ii) register on the Website, (iii) make any purchases through the Website, (iv) use any of the interactive or public comment features of this Website, or (v) provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at by email at info@grasons.com or by mail at the following address:

INFORMATION UNDER THE AGE OF 16

We will gather information of children between the ages of 13 and 16 only with their parent’s or guardian’s consent and will cease using their information if that consent is withdrawn.

HOW WE USE YOUR INFORMATION

We process, store, use, and disclose the information collected via our Website.  Among other things, we use information that we collect about you, or that you provide to us to or that is provided to us by third parties, to:

  • Engage in the franchise qualification process.
  • Consider offering you a Grason’s Estate Sales Services franchise.
  • Inform you about offers or surveys.
  • Contact you regarding franchise sales.
  • Monitor or improve the Website.
  • Customize advertising and content.
  • Provide special offers to you.
  • Send you promotional materials on our own behalf and on behalf of our business partners.
  • Fulfill any other purpose for which you provide it.
  • Notify you about changes to our Website or any services we offer or provide through it.
  • In connection with our marketing service providers to enhance the content we provide to you and create a better user experience.
  • In connection with machine learning processes to improve the operation of the Website and our services.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Except as otherwise disclosed in this Policy, we do not rent, sell, transfer or otherwise disclose your personal information to any third party. We do not sell or share your information for the purposes of targeted advertising [Accurate?]. We may aggregate information supplied by users during the Website registration process and information about their use of our Website to maintain our services and describe our Website user base to potential partners and advertisers. This information is used to supply summary data about our community of users. There are certain circumstances in which we may need to disclose personally identifiable information about you, and we want you to know about them.

We may employ other businesses, certain services, and individuals to perform functions on our behalf, such as sending mail, sending texts holding live chats or webinars, providing marketing assistance, and data analysis. We may share your personal information with these companies. We will provide them with only the information necessary to perform their functions.

We may form business relationships with other companies. Some of these relationships include the sharing of some of your personal information with our partners to extend these services to you. We require that our partners not disclose your information to other organizations without your consent. However, our partners’ use of your information is governed by their privacy policies, including those policies found at: EviveBrands.com

We may reveal user information if we believe that a user is harming or interfering with other Website users, anyone else, or violating our Terms of Use, or infringing any of our rights. Further, to the extent we believe it is required by law, Grasons will reveal information, including personal information. If we are asked by subpoena or other legal means to disclose any of your personal information we will, if permitted by law, attempt to notify you via the email address you supplied during registration at least ten days before we respond to the request.

Ownership or control of our business or the Website may be transferred sold in connection with a sale of a substantial portion of the assets of our Company or other transactions may occur in which your personal information is one of the business assets transferred. In such a case, your personal information, which we have gathered, may be one of the business assets we transfer and, you agree to such transfer and acknowledge and agree that any successor to or acquirer of us will continue to have the right to use your personal information and other information in accordance with the terms of this Policy.

We may also share your personal information with our subsidiaries and affiliates including, without limitation Evive Brands, consistent with this Policy. Our subsidiaries and affiliates will be bound to treat and maintain any personal information in accordance with this Policy.

We may also use and share your personal information for other legitimate business reasons not specified herein. We will periodically update this Policy to inform you of any changes to our data use and sharing practices.

DATA SECURITY

No data transmissions over the internet can be guaranteed to be entirely secure. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we will make all reasonable efforts to ensure security on our systems. We use secure server software and firewalls to protect your information from unauthorized access or disclosure. So, while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

You should be aware that your information may be accessed or disclosed in connection with a breach of such firewalls and secure server software. By using this Website or otherwise providing PII to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Website. We may post a notice on our Website if a security breach occurs. In these circumstances, we may also send an email to you at the email address you have provided to us so that you can take appropriate steps.

Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at info@grasons.com.

EMAIL COMMUNICATION

We may use your email address to contact you with required email messages about the Website. We may also use your email address to send you newsletters or other communications you request. We will do our best to provide you with an opportunity to opt-out of receiving such further communications at the time you are contacted.

LOCATION OF PROCESSING AND STORAGE OF DATA

We are based in the United States, and the personal information that we collect and process is retained and stored in the United States. We use service providers that store personal information on our behalf in the United States and in other third countries. Please be aware that the United States, and these other third countries, may not provide the same level of protection of personal information as in your country, state, or other jurisdiction of residence or nationality, and when transferred to the United States or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial or administrative orders, decrees, and demands, or other domestic laws, statutes, and regulations. By continuing to provide us such information, you hereby acknowledge and agree that your personal information will be transferred to, and stored in, the United States and in such other third countries.

DISPUTES AND AGREEMENT TO ARBITRATE

By using the Website or otherwise using our services, you and Grasons Estate Sale Services agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Website, or the breach, enforcement, interpretation, or validity of this Policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Notice shall be sent to Grasons Estate Sale Services:

18281 Gothard St #203, Huntington Beach, CA 92648

Notice shall be sent to you at:

The last-used address that we may have on file for you.

You and the Company agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE FORUM FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDIAUL BASIS. Arbitration on an individual basis means that you will not have, and you hereby waive, the right for a judge or jury to decide your claims, and that you may not proceed in a class, consolidated, or representative capacity. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the arbitrability or the interpretation, applicability, enforceability, or formation of this Policy, including any claim that all or any part of this Policy is void or voidable.

CHOICE OF LAW AND VENUE

This Policy has been made in, and shall be construed in accordance with, the laws of the State of Arizona, without giving effect to any conflict of law principles.  The arbitration of any claim arising form or relating to this Policy will be conducted in Phoenix, Arizona.   Any action arising from or relating to this Policy or its claimed breach, or to ant arbitration conducted relating to this Policy, shall be commenced and resolved only in a federal or state court located in Phoenix, Arizona and you consent to the exercise of personal jurisdiction by and exclusive venue in such courts.

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, that law provides that consumers may request a copy of the personal information that we hold about you.

Consumers may also request information regarding the categories of personal information that have been shared with third parties, the names and addresses of those third parties and examples of the types of services or products marketed by those third parties. To request either a copy of the PII maintained by us about you or to request a copy of the information disclosure provided by us during the preceding calendar year pursuant to Section 1798.83 of the California Civil Code, please contact us via email to info@grasons.com, or by writing us at the address at the bottom of this Policy. Please allow 30 days for a response.

YOUR PRIVACY RIGHTS

You may have certain rights under applicable data protection laws with respect to personal information about you that is collected through the Website or when you contact or otherwise engage with us. Residents of certain states may have additional data privacy rights, including the following:

  • Right to Know: The right to know about what personal information we collect about you, and our intended use of, and purposes for collecting, your personal information. The personal information that we collect from you, the purposes for which it is used, the source of such personal information, and the parties to whom we share your personal information, among other issues, are set forth in this Privacy Policy.
  • Access: The right to access general categories or the specific pieces of personal information we have collected, used, disclosed, or sold about you over the past twelve (12) months, including the sources from which the personal information was collected; the business or commercial purpose for which your personal information was collected, used, disclosed, or sold; and, the third parties with whom we have shared your personal information.
  • Deletion/Erasure: The right to request that we delete or erase your personal information under certain circumstances.
  • Data Portability: The right to request that we transfer, to the extent technically feasible, personal information in certain forms and formats.
  • Nondiscrimination: The right not to be subject to discrimination for asserting your rights.

To exercise these rights, you may contact us at 18281 Gothard St #203, Huntington Beach, CA 92648, or by phone at 844-802-8424, or email us at info@grasons.com. You may also submit a Do Not Sell My Personal Information request by emailing info@grasons.com. Once we receive your request, we will let you know how to verify your identity.  You may have your authorized agent contact us, in the same manner. In the event you submit, or your authorized agent submits on your behalf, a data request, you (and your authorized agent) hereby acknowledge and agree, under penalty of perjury, that you are (or the authorized agent of) the consumer whose personal information is the subject of the request. We will respond to any data requests within the timeframes required by law, and we may charge a fee to facilitate your request where permitted by law. If you make, or an authorized agent on your behalf makes, any request related to your personal information, we will ascertain your identity to the degree of certainty required under applicable law before addressing your request. We may require you to match at least three pieces of personal information we have previously collected from you before granting you access or otherwise responding to your request. We may require written documentation that demonstrates a third party is authorized to serve as your agent for the purposesof submitting the requests set forth herein, unless you have provided the authorized agent with power of attorney in compliance with applicable law. None of these rights are absolute and are subject to legal and regulatory exceptions and exemptions.

We may not discriminate against You because You exercised any of Your rights under the CCPA, including, but not limited to, by:

  1. Denying goods or services to You.
  2. Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
  3. Providing a different level or quality of goods or services to You.
  4. Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

However, nothing prohibits us from charging You a different price or rate, or from providing a different level or quality of goods or services to You, if that difference is reasonably related to the value provided to us by Your data.

We may offer financial incentives, including payments to You as compensation, for the collection of personal information, the sale of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to You if that price or difference is directly related to the value provided to us by Your data.

RETENTION OF YOUR INFORMATION

We retain your personal information and other information as long as it is necessary and relevant for our operations. We may retain information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service, and/or take any other action permitted by law. The information we retain about you will be handled in accordance with this Policy to the maximum extent permitted by law, after which it will be fully deleted or, alternatively, anonymized.

CALIFORNIA CONSUMER PRIVACY ACT NOTICE

We provide the following information to residents of the State of California:

Categories of personal information collected in last 12 monthsPurposes for which personal information will be used
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
Any categories of personal information described in subdivision (e) of Section 1798.80 (California Customer Records statute, Cal. Civ. Code 1798.80(e))
Characteristics of protected classifications under California or federal law
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web Website, application, or advertisement
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information
Categories of sources from which personal information is collected
Advertising/Marketing Providers
Analytics Providers
Consumers
Categories of third parties with which We share personal information
Affiliates
Analytics Providers
Categories of personal information that We have sold* in last 12 months
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
Any categories of personal information described in subdivision (e) of Section 1798.80
Characteristics of protected classifications under California or federal law
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web Website, application, or advertisement
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information

*The California Consumer Privacy Act definition of “sell” is broad and encompasses some of our sharing with technology providers and others, even if we receive no monetary compensation for the sharing.

Categories of personal information that We have disclosed for business purposes in last 12 months
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
Any categories of personal information described in subdivision (e) of Section 1798.80
Characteristics of protected classifications under California or federal law
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web Website, application, or advertisement
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information



SHINE THE LIGHT NOTICE

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes, and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at info@grasons.com, or by writing us at the address listed at the end of the Policy. Please allow 30 days for a response.

NOTICE TO NEVADA RESIDENTS

Pursuant to Nevada law, a Nevada “consumer” (as the term is defined therein), may, at any time, submit a verified request through a designated request address to an “operator” directing the operator not to make any sale of his or her personal information that the operator has collected or will collect about the consumer. For clarity purposes, we do not sell or exchange your personal information for monetary consideration to a third party for the third party to license or sell the information to additional persons or parties.

POLICY CHANGES

It is our policy to post any changes we make to our Policy on our Website. If we make material changes to how we treat our users’ personal information, we will notify by sending an email or in another conspicuous manner reasonably designated to notify you. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Policy to check for any changes. Any changes to this Policy will become effective upon posting. Changes will not be applied retroactively to information obtained under a previous policy without your express consent.

QUESTIONS ABOUT THIS POLICY

We hope that this Policy is straightforward and clear, but if you have any questions regarding it, please email info@grasons.com or contact us via mail at:

18281 Gothard St #203, Huntington Beach, CA 92648

Or by phone: 844-802-8424